T's & C's inc Privacy Policy

Terms and Conditions

These terms and conditions ('the Terms') govern the users ('you' or 'your'), use of www.cotswoldflavours.co.uk ('the website') and relationship with Lucy Harvey trading as Cotswold Flavours whose registered office is at 11 Garden Close, Dumbleton, Evesham, WR11 7TT.

Please read them carefully as they affect your rights and liabilities under law.

1. Agreement

By making a purchase from our website or from Lucy Harvey trading as Cotswold Flavours  by phone or email, or in writing you agree to be bound by the Terms at the time of the transaction.

2. Orders

All orders are subject to acceptance and availability.

Any orders placed by you will be treated as an offer to purchase the goods and/ or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods and/ or services advertised on the website. The conclusion of a contract between you and us will take place when a delivery attempt has been reported by our couriers to the address(s) you have specified and payment has been received.

You will assume the risk for the products once they have been delivered to the delivery address which you specified. We accept no liability if you provide an incorrect delivery address.

3. Price and Payment

Payment may be made by Visa/MasterCard, American Express, Maestro or PayPal and should be made with an order unless a credit account has previously been arranged. Payments for an agreed credit account are due 28 days from date of invoice or as specifically agreed and should be paid by bank transfer unless specifically agreed otherwise.

Any discounts agreed on an order will apply only to amounts paid in accordance with the agreed terms and interest will be charged on all overdue accounts at a rate of 1.5% per month.

Prices agreed for offline purchases are agreed on acceptance by Lucy Harvey trading as Cotswold Flavours of a duly authorised purchase order.

Title to goods remains with Lucy Harvey trading as Cotswold Flavours until all sums due are paid in full.

Our Gift Box range is reviewed regularly. Purchases on the website will be charged at the prices ruling at the date of the order and will always be charged in pounds sterling (£) inclusive of applicable UK VAT sales tax. We reserve the right to amend prices from time to time.

You confirm that you are authorised to use the payment method you select. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not authorise payment to us we will not be liable to you for any delay or non-delivery.

You may only use one discount code with each order. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

4. Delivery

We aim to deliver our goods to UK addresses within 3-5 working days on our free standard UK delivery option. Either Lucy Harvey trading as Cotswold Flavours nor our carriers guarantee any time or date of delivery; there are sometimes events beyond our control that may affect the delivery date and normal transit times. We will do everything we can to arrange deliver on the date requested.

Our third party contracted carriers may give the recipient additional delivery options via text or calling card. Lucy Harvey trading as Cotswold Flavours is not responsible for any changes or agreements made between the recipient and couriers relating to deliveries that were not part of the original order. The couriers will hold the parcel for a limited time if an attempted delivery is unsuccessful and may then redeliver or send back to Lucy Harvey trading as Cotswold Flavours. If we are requested to re-send or redirect the parcel there may be additional charges and an administration fee. In the event of non-delivery within the UK due to an incorrect address or recipient information supplied by the purchaser, if the recipient specified by the customer refuses to accept the parcel or the purchaser should cancel the order after despatch, Lucy Harvey trading as Cotswold Flavours reserves the right to make a charge an administration fee and additional delivery cost for re-directing or arranging return re-sending the order. We are unable to refund the cost to the purchaser of returning any item; unless the item was faulty.

Notification of damages or non-delivery must be made in writing to Lucy Harvey trading as Cotswold Flavours within 14 days of the due delivery date. We will not accept claims for compensation or refunds after this period.

For deliveries to hospitals, universities, colleges, military bases, work addresses etc., please be aware that the driver is required only to deliver to the address on the label – not directly to the recipient and we cannot be held responsible for delays incurred from the parcel being delivered to the address and being received by the recipient. Delivery to these locations is not available on Saturday.

Please check that hospitals will allow deliveries of food, drink or flowers to the relevant ward and ensure the ward details are entered when completing the address details. For deliveries to blocks of flats, it is important that the driver is able to gain access for a card to be left or to attempt delivery. Unfortunately, we are unable to arrange delivery to PO Box or BFPO addresses or similar.

BANK HOLIDAYS - We are unable to delivery on UK Bank Holidays

International Delivery

At present we are unable to deliver our Gift Boxes internationally.

5. Food & Drink

To make the most of the goods content, we recommend that the food and drink items are consumed as soon as possible after delivery. Some items can be kept for many months, but some require immediate consumption & refrigeration, these include but are not limited to meats & cakes. We cannot accept liability for spoiled products if the items in the order are not stored in the correct manner once delivered. It is the purchaser responsibility to inform the receiver of the goods that their purchase contains perishable food or drink and that it must be opened and stored correctly immediately upon delivery.

6. Allergens

Please note that that food items may contain allergens such as nuts, egg, milk & gluten and you should be aware that our Gift Boxes are stored and packaged in environments in which nuts may be present. Details of ingredients of item are as supplied by the producer, are shown on the producers’ packaging and/ or on our website and are available on request.

7. Gift Box listings

We make every effort to ensure the goods displayed on the website conform to the descriptions and photographs but note that all images are for illustration purposes only. All representations are intended to be accurate, plates, glasses, boxes and other props shown in photographs may not be included in a Gift Box unless specifically listed in contents.

Lucy Harvey trading as Cotswold Flavours reserves the right to substitute items of equal or greater value if, for any reason, those stated are unavailable at time of despatch.

8. Cancellation – Cooling Off Period

Most orders placed with Lucy Harvey trading as Cotswold Flavours and online at www.cotswoldflavours.co.uk are covered by our 14 days satisfaction guarantee. You can return the item by notifying us within 14 days of the item being delivered. If the item is not faulty, it must be returned unused, unopened and original packaging undamaged. You can return the item either by using our return service or by returning the item at your own cost. Also, please be aware that we cannot be held responsible and provide refunds/exchanges on items affected by circumstances beyond our control, this includes but is not limited to damage and neglect after goods are delivered or goods being stored incorrectly.

In order to arrange a return, please contact our customer service team as soon as possible and within 14 days of delivery. You must inform us in writing with the order number, the item number or name and the reason for the requested return. Returned parcels must be packaged securely with all the items included. Any additional cost from delivery or returning the item that are not agreed beforehand with Lucy Harvey trading as Cotswold Flavours are not covered under our cancellation policy.

Once received returned items will be checked and any agreed refunds, credits or exchanges will be made within 14 days. Returned items that are not faulty or found to be not faulty will be credited to the full value of the item including delivery, less administration fee if Lucy Harvey trading as Cotswold Flavours return service is used. The administration covers the return delivery costs and the administration time to process the return and includes VAT.

Should you, for any reason, request to cancel an order prior to despatch, Lucy Harvey trading as Cotswold Flavours reserves the right to charge an administration fee to cover the costs incurred up to that point.

EXCEPTIONS - If your order contains any of the following items, the cooling off period does not apply and cannot be returned unless faulty:

1. Fresh food perishable gifts (such as cheese, meat, fish or flowers)
2. Personalised and branded goods

Gift Boxes that are delivered damaged or have defective contents must be notified to customer team within 48hrs of delivery. We will send a replacement Gift Box as soon as possible of the same type or an alternative Gift Box of the same value or higher will be offered. If another Gift Box is no longer required a refund will be offered, however we reserve the right for the item to be returned to us first using our return service for further inspection, so we can investigate the issue further.

9. Complaints

We take complaints very seriously. We hope you don’t need to complain, but if you do, in the first instance please submit your complaint in writing to hello@cotswoldflavours.co.uk

We welcome your views about our website, terms and conditions, privacy and cookie policy, If you would like to contact us with any queries or comments please email to: hello@cotswoldflavours.co.uk

10. Eligibility to Purchase

To be eligible to purchase goods on the website and lawfully enter into and form contracts with Lucy Harvey trading as Cotswold Flavours under English law you must:

  • If an individual, be 18 years of age or over
  • Enter your real name, address, phone number, e-mail address and any other details requested

By offering to purchase goods and/ or services you authorise us to transmit information (including updated information), and to obtain information from third parties, including but not limited to, administrators of the payment method selected.

It is a criminal offence to purchase or attempt to purchase goods with a stolen credit card, or with stolen personal details, or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.

We reserve the right to withhold goods and/ or services and terminate any account details with anybody whom we suspect of fraudulent practice and/ or breach of these terms and conditions.

11. Privacy Policy and Data Protection

We will treat all your personal information as confidential and process your personal data in accordance with the relevant data protection legislation in force from time to time.Please refer to our Privacy Policy for more information on what personal data we hold, what we do with that data and how long we will keep it. The Information Commissioner's Office has a website with further information about your rights under data protection legislation, including your right to complain. (See ico.org.uk).

In relation to your personal data, we act as Data Controller and it is very important that the personal data that you give us is correct and kept up to date. If you give us personal data about someone else, it is for the purpose of delivering goods and/ or services and we may share your/their data with a third party to facilitate delivery of the goods ordered.

12. Emails and Mailing List

By opting in to our email mailing list you expressly consent to receiving emails from Lucy Harvey trading as Cotswold Flavours relating to our products and/ or services. We do not share your information with any third parties (other than delivery services, if you place an order), or use your email address for any other purpose. If you no longer wish to be receive emails from Lucid 2020 Ltd, please contact us at hello@cotswoldflavours.co.uk and we will remove you from the mailing list.

13. Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Lucy Harvey trading as Cotswold Flavours the right to use the name that you submit in connection with such content. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Lucy Harvey trading as Cotswold Flavours. The content and material is accurate. Use of the content and material you supply does not breach any applicable Lucy Harvey trading as Cotswold Flavours guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

14. Protecting Your Security

We take the risk of internet fraud seriously. There is a possibility we may contact you to make security checks and we ask for your co-operation. By accepting these Terms you consent to us contacting you for these purposes.

15. Third Party Links

As a convenience to our customers, the website may include links to other websites or material. Whilst these links are provided with the intention that they will be of benefit to our customers, we will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services on such external websites.

16. Intellectual Property and copyright

The content of the website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the website shall remain with us or our licensors.

You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website.

17. Compliance

The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and use. You agree not to upload or transmit through the website any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

18. Promotional Codes

We run a range of promotions during the year for which voucher codes may be issued. Only one voucher code can be redeemed against a single order. We are unable to retrospectively apply voucher codes to any orders.

Promotional vouchers and discount codes cannot be used in conjunction with any other offers or affiliate commission and cashback schemes.

Some products may be exempt from promotions and the use of promotional codes.

19. Competitions

We reserve the right to amend competition terms from time to time.

Competition rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. By entering any competition entrants will be deemed to have read and understood the Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.

Any person who is an employee or an immediate family member of an employee of Lucy Harvey trading as Cotswold Flavours or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Competitions are only open to residents of the UK. All entrants are to be aged 18 or over.

All entries must be received by the closing date specified. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.

We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Entrants are liable for their costs to access computer networks.

We will not be liable for or accept any responsibility for:

  • any failure by the winner or any entrant to comply with these terms and conditions
  • any disruption, delay or misdirection of entries; or
  • any server, system or network failures, malfunctioning or inaccessibility

We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. If for any reason an advertised competition prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.

The winner's name will be selected in a random draw, after the closing date, from all correct answers received. The winner of a prize will be notified within 28 days after the winner has been ascertained. If the winner of a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made, then we may dispose of the prize as we think fit without any liability to the winner for having done so. The names of the winners may be published on our website and/ or on any social media platform.

20. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms:

  • Affects or limit your rights as a consumer under English law; or
  • Will exclude or limit our liability for death or personal injury resulting from our negligence.

The website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether expressed or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the website and any information provided by you. You must bear the risk associated with the use of the internet.

We disclaim all liabilities in connection with the following:

  • Incompatibility of the website(s) with any of your equipment, software or telecommunications links
  • Technical problems including errors or interruptions of the website
  • Unsuitability, unreliability or inaccuracy of the website
  • Failure of the website to meet your expectations

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of, or are related to the website.

21. Severance

If any part of the Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

22. Waiver

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

23. Amendments

We reserve the right to update these Terms from time to time and any changes will be shown on the website.

24. Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

25. Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

 

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